SHIPPING POLICY

Effective date: 17/01/2026

This Shipping Policy applies to all orders placed through https://primroseathome.co.uk and delivered within the United Kingdom.

  1. Delivery area

We ship within the United Kingdom only.
We do not offer international shipping.

  1. Shipping provider

We primarily use Royal Mail for order delivery.
In some cases, alternative UK carriers may be used to ensure timely delivery.

  1. Processing time

• Orders are processed within 1 to 3 working days.
• Processing times exclude weekends and public holidays.
• Orders are not dispatched on bank holidays.

During high demand periods, processing times may be slightly extended.

  1. Delivery times

Estimated delivery times are shown at checkout and depend on the selected service.

Royal Mail delivery estimates.

• Standard delivery. Typically 2 to 5 working days after dispatch.
• Tracked or express services. Typically 1 to 2 working days after dispatch.

Delivery times are estimates only and are not guaranteed.

  1. Shipping costs

• Shipping costs are calculated and displayed at checkout.
• Any premium or express delivery charges are clearly shown before payment.

  1. Dispatch confirmation and tracking

• You receive a dispatch confirmation email once your order ships.
• Tracking details are provided where a tracked service is selected.

  1. Delays and carrier issues

Once an order is dispatched, delivery is handled by the carrier.

• We are not responsible for delays caused by Royal Mail or other carriers.
• Delivery delays do not qualify for automatic refunds.

If an order is significantly delayed or lost, contact us so we can assist with an investigation.

  1. Incorrect or incomplete addresses

Customers are responsible for providing accurate delivery information.

• Orders returned due to incorrect addresses are not refunded.
• Re delivery costs must be paid before reshipment.

  1. Lost or missing parcels

If your order has not arrived within a reasonable timeframe:

• Contact us within 14 days of the expected delivery date.
• We will open an enquiry with Royal Mail where applicable.

Refunds or replacements are issued only after the carrier confirms loss.

  1. Damaged deliveries

If your order arrives damaged:

• Contact us within 48 hours of delivery.
• Provide clear photos of the item, packaging, and outer box.

Claims submitted after this period may be refused.

  1. Risk and responsibility

• Risk passes to you once the order is delivered to the provided address.
• Proof of delivery supplied by the carrier is considered confirmation of receipt.

  1. Contact

For shipping enquiries, contact:

Email. primrose.at.home@gmail.com