TERMS AND CONDITIONS

Effective date: 17/01/2026

These Terms and Conditions apply to all purchases made through https://primroseathome.co.uk.
By using this website or placing an order, you agree to be bound by these terms.

Company information

This website is operated by Quietum Ltd, trading as Primrose At Home.

Registered office:
124 City Road, London, EC1V 2NX
United Kingdom

Email: primrose.at.home@gmail.com

Eligibility

You must be at least 18 years old to place an order.
By placing an order, you confirm you are legally capable of entering into a binding contract.

Products

All products are described as accurately as possible.

• Colours may vary due to screen or device settings.
• Natural wax products may show minor variations in finish, colour, or texture.
• Product images are for illustration purposes only.

We reserve the right to update, modify, or discontinue products at any time.

Orders

All orders are subject to acceptance and availability.

• Order confirmation emails do not constitute acceptance.
• A legally binding contract is formed only when the order is dispatched.
• We reserve the right to refuse or cancel orders at our discretion.

Reasons may include pricing errors, stock availability, suspected fraud, misuse, or breach of these terms.

Pricing and payment

All prices are displayed in GBP and include VAT where applicable.

• Delivery costs are shown at checkout.
• Payment must be made in full before dispatch.
• Payments are processed securely by third party payment providers.

We do not store payment card details.

Delivery

We deliver within the United Kingdom only.

• Estimated delivery times are provided at checkout.
• Delivery times are estimates and not guaranteed.
• Delays caused by carriers are outside our control.
• Risk passes to you once delivery is confirmed at the provided address.

Further details are set out in our Shipping Policy.

Cancellations, returns, and refunds

Cancellations, returns, and refunds are governed by our Refunds and Returns Policy.
That policy forms part of these Terms and Conditions.

Returns are accepted only in accordance with that policy.
Our registered office address is not a returns address.

Faulty goods

Your statutory rights under the Consumer Rights Act remain unaffected.

• Faults must be reported within a reasonable time.
• Items damaged through misuse, neglect, or failure to follow care instructions are excluded.

Candle safety and use

Candles must be used strictly in accordance with the safety instructions provided.

• Never leave a candle unattended.
• Keep away from children, pets, and flammable materials.
• Use on a heat resistant surface only.

We accept no liability for damage, injury, or loss resulting from improper or unsafe use.

Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses.

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability which cannot be excluded under applicable law.

Intellectual property

All content on this website is owned by Quietum Ltd or licensed to us.

• This includes text, images, branding, product designs, and website layout.
• Content may not be copied, reproduced, or used without prior written permission.

User conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorised access to systems or data.
• Provide false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access where misuse is identified.

Privacy

Use of this website is also governed by our Privacy Policy.

Governing law

These Terms and Conditions are governed by the laws of England and Wales.
Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these Terms and Conditions at any time.
The effective date reflects the current version in force.